Boss Burritos Returns & Refunds Policy

Last updated: [09/07/2025]

At Boss Burritos, we take pride in handcrafting fresh, delicious burritos and delivering them to your door. Because our products are made-to-order food items, there are some important things to know about returns and refunds.

Perishable Food Policy: Due to health and safety regulations, we cannot accept returns on any food products once they have left our kitchen and been delivered.

Refunds: We are committed to ensuring you receive your burritos in perfect condition. If there is an issue with your order — such as the wrong product was delivered, your burritos arrive damaged or spoiled, or you didn’t receive your order as promised — please contact us within 24 hours of receiving your order.

How to Request a Refund: To request a refund or replacement, please email us at hello@bossburritos.com with your order number, a clear description of the issue, and a photo of the product (if possible). Our team will review your request and get back to you within 2 business days. If approved, we’ll offer either a replacement, store credit, or refund to your original payment method.

Missed Deliveries: If you are not home to accept delivery during the agreed delivery window, we cannot guarantee a refund or replacement. Please ensure someone is available or provide instructions for safe drop-off.

Non-Refundable Items: We do not offer refunds or returns for change of mind or incorrect orders due to wrong information provided by the customer.

Our Commitment: Your satisfaction means everything to us. We’ll always do our best to resolve any issue quickly and fairly.

If you have questions about this policy, please reach out to us anytime at hello@bossburritos.com

Boss Burritos Team